Pre-purchase support responsive but took its time
When I initially reached out for information about the WFHI software and training, the sales team was quite responsive. Emails were answered within a day, and they were able to clarify all my questions regarding features and onboarding. However, the follow-up process was a bit slower than I expected, stretching the time it took to finalize my decision. I appreciated the professionalism but felt the pace could have been swifter for prospects eager to start using the tools. The training demos were well organized and gave me a clear picture of what to expect, though there was a slight delay between the initial contact and actual onboarding instructions. Despite this, the responsiveness in communication helped me feel valued as a potential user. My reservation is mainly about the wait time, which felt stretched against my timeline. Ultimately, the sales and support teams were friendly and helpful but could enhance their turnaround speed to better match customer urgency.