Pre-purchase steps were quite a hassle and illogical in parts
From the sales and pre-purchase side, I found the process more cumbersome than I expected. Signing up happened online, but the sequence of steps made little sense at times. They wanted me to choose a training batch before I fully understood the software features or the payment options. This felt backward because without a clear understanding, my choices were less informed. I had to chase multiple emails to get clarity on what the next step in onboarding would be, and the sales communications felt disjointed rather than streamlined. On top of that, invoicing came only after a delay, which made it difficult to confirm details and schedule payment. The efforts to set up billing were reasonable but not well signposted, requiring extra time on my side that could have been avoided. I had hoped for a more integrated and logically ordered purchase flow that aligned signup, software overview, training availability, and payments better. While the software product may be decent, the preliminary steps to get access tested my patience and coordination efforts more than I thought necessary.