Pre-purchase steps mostly made sense, but a couple felt out of order
So, I was chatting with my friend about how the sales process went and honestly, it was mostly really straightforward. They had this whole pre-purchase flow where you sign up, check out the features with some demos, and then get the pricing and invoicing stuff explained. It was pretty smooth and I liked that the essential info was upfront before anything too detailed popped up. But there was one little snag — I felt that after the pricing, they pushed some training signup info that could’ve waited until after I made the payment. It seemed a bit rushed and like a speed bump when I just wanted to finalize payment details. I guess it’s because the whole offer is software with optional training, so maybe they wanted to nudge me early, but it broke the flow a bit. Other than that, the steps were logical, and nothing was confusing or horrible. Signing up and getting invoices processed felt seamless once past that, and the team was responsive to my questions during this time. So all in all, it was a mostly sensible order, just a small tweak needed there.