Pre-purchase steps lacked detailed info
I explored WFHI’s sales and sign-up process before deciding to purchase their software and training. The initial steps were fairly straightforward and logical, with clear instructions and easy registration. However, I noticed that there was little detailed information about the full scope of the training or the exact capabilities of the dialer and database features during the pre-purchase phase. This omission made it difficult to evaluate if the package would truly meet my requirements. While the invoicing and payment processes were handled efficiently and without confusion, some early engagement with the telephonic support might have better prepared me for what to expect after signing up. The onboarding flow was somewhat uneven: parts were intuitive, but other sections required additional guidance that was not initially anticipated. Despite these issues, the combination of software and training does seem promising, though I wish the ordering of information before purchase included a few more explanatory steps to set clear customer expectations.