Pre-purchase steps ka order thoda ajeeb tha
Main technically samajh sakta hoon ki sales process complex hoti hai, par mujhe laga ki WFHI ka pre-purchase steps ka order theek nahi tha. Sabse pehle, mujhe lagta hai ke hi sales call ke baad demo dena chahiye, par yahan pe pehle training ke baare mein bataaya gaya phir demo hua, jo thoda confusing tha. Mujhe ye bhi dikkat lagi ki sign-up karne ke liye pehle payment process clear nahi tha; invoice kab milega aur kaise millega ye sab clearly explain nahi hua. Lekin haan, mujhe yeh kehna padega ki sales team ne patience dikhaya aur queries ko answer karne mein koi kasar nahi chhodi, unka communication theek tha. Lekin agar pura process thoda zyada logical aur stepwise hota toh customer confusion kam ho sakti thi. Overall, thoda disorganized tha, lekin support ki baat mein main yakeen kar sakta hoon ki theek tha.