3 out of 53 of 5Verified customerSales and pre-purchase
Pre-purchase samajh main nahi aaya, bas le liya
Sign-up process mein jo labels diye the, wo thode confusing lage mujhe. Kuch options ki wording exact clear nahi thi, jaise 'plan upgrade' ya 'service options' - yeh thoda aur better explain ho sakte the. Payment pages thoda cluttered the, iss wajah se samajhne mein waqt lag gaya ki kaun sa option mera hai. Software ki taraf se support ne jab respond kiya toh woh bhi thoda general tha, clear-cut nahi. Matlab, mila jo chahiye tha use karne ke liye, par pre-purchase information jo expectations set karti, wo thodi off thi. Socha tha thoda zyada straightforward hoga, par chal jaata hai.