Pre-purchase process took quite some time
I want to start by saying that while the pre-purchase experience was positive overall, it definitely took longer than I initially anticipated. There was a fair amount of repetition involved, mostly because I found myself clarifying the same points multiple times with different team members during calls. Their responses were polite and thorough, which I appreciated, but sometimes the waiting period between interactions was longer than I would have liked. Although it might sound like a negative, I did find that this careful communication helped me feel more informed before making a decision. The training overview and software demonstrations were well paced once they began, though arranging these calls required coordination that added to the timeline. The sign-up and invoicing steps were clear and smoothly handled, which balanced out some of the earlier delays. I believe that the cautious approach ensured that I entered with reasonable expectations. So in measuring the time spent against the quality of assistance received, I think it was a fair trade-off. Not rushing things did help me settle comfortably into the onboarding flow once everything was finally in place. It might work differently for others but personally, I would say to be prepared for this careful pacing if you’re considering their services.