Pre-purchase process mein final decision thoda fail hua
Main initial contact ke time direct aur clear communication chahta tha lekin dekha ki sales process mein clarity ki kami thi. Jab mere kuch doubts the aur unhone galat information di ya ignore kiya, to final agreement par jaana complicated hua. Support se baat karne par unhone kuch basic information di jo theek thi but problem solve nahi hui. Invoice aur payment process mein transparency thi, lekin mujhe lagta hai unka system thoda aur organized ho sakta tha. Trial aur demo ke dauran features explain ki gayi thi lekin decision lene time support mukammal nahi mili. Mujhe software mein access samajhna tha pehle se, lekin wo smoothly nahi hua, jiski wajah se meri purchasing decision par effect pada. Overall outcome tha ki mera experience utna positive nahi raha jitna main expect karta tha.