Pre-purchase process less clear compared to previous systems
Comparing WFHI's sales and pre-purchase experience with other platforms I have used, the outcomes were somewhat mixed. I found the sign-up and initial invoicing system to be less intuitive than I had encountered before, which caused slight delays in accessing the software. The explanations around payment options were adequate, but not as comprehensive as expected given my past experiences. Conversely, once the purchase was completed and I started using the software, its features and updates met the promised standards. I was able to navigate the database and dialer well enough, which helped alleviate initial concerns. Overall, the pre-purchase steps require smoother communication and guidance for newcomers, but the product functionality after purchase was reasonably consistent with marketing claims. This mixed result leaves me careful about a repeat purchase without some improvements in the initial sales process.