5 out of 55 of 5Verified customerSales and pre-purchase
Pre-purchase process lacked clear detail on payment adjustments
The sequence of steps leading up to purchase generally followed a logical order, making navigation straightforward for the user. However, I observed a gap with respect to the invoicing phase whereby adjustments or modifications to payments were not sufficiently addressed beforehand. It felt like I had to reach out directly for clarification after signing up, which could be improved by providing more detailed upfront information. Ideally, explanations regarding payment issues or invoice corrections should have been integrated earlier in the process to avoid confusion. Besides this missing element, the overall flow was structured decently but lacked that final clarity to fully satisfy new customers.