Pre-purchase process had too many repeats and delays
From the start, I encountered quite a bit of repetition during the sign-up and invoicing steps which became frustrating. Initially, I tried to create my account, but the system kept asking me to verify my email multiple times despite having done it already. Then progressed to the payment section, where the form did not accept my card details the first few attempts without clear explanation. After finally entering them correctly, I waited for an invoice but there was a delay before I could access it through the user dashboard. I expected a more streamlined invoicing and payment process, but it felt drawn out and required multiple retries. On the plus side, the support staff I called explained some of these issues fairly well when I spoke to them, which helped ease my concerns. Still, the overall experience was mostly negative because the repeated requests and waiting disrupted my flow and made me unsure about how smooth future interactions would be. I hope the company can simplify and speed up these initial steps so customers don’t waste time on what should be basic processes in digital software services.