Pre-purchase process fair but missed clearer timing info

Pre-purchase process fair but missed clearer timing info

I found the sales and pre-purchase discussions largely clear, though there was a bit of repetition around certain features which made me wait longer than I expected during calls. The onboarding agents were quite responsive but sometimes repeated similar points, which could have been streamlined. The database feature demo was good, and automatic updates sounded promising. Still, I wished there had been a clearer outline of time expectations for setup and training from the start. I appreciated the telephonic support during this phase, as they answered my queries promptly and with patience. All in all, it was a positive experience that could improve by reducing repetitive steps and clarifying timing to help buyers plan better.