Pre-purchase process demanded more self-effort than expected
Before buying into WFHI’s services, I found the sales and initial information somewhat lacking in clarity. Much of what I needed to understand about the software’s features and onboarding steps I had to figure out on my own. The pre-purchase communication was polite but didn’t provide detailed guidance about timelines or how the database and dialer tools exactly integrate with existing workflows. I did appreciate the invoice and payment process which was fairly clear once I signed up. Overall, the effort to get started felt a bit more than it should be, requiring research and patience. My small reservation is that if more transparent and thorough pre-purchase info was available, users might avoid initial confusion and start their remote workflow training more confidently and efficiently.