Pre-purchase mein thodi clarity missing thi
Sabse pehle jab maine website visit kiya, toh mujhe products aur features ka idea clear tha, par kuch terms aur process thodi unclear thi. Phir support team se baat hui, jahan mujhe ye samajh aaya ki software aur training donon milte hain, aur sign-up ka procedure smooth hai. Lekin pre-purchase mein mujhe thoda aur detail milna chahiye tha, jaise exact timeline aur database integration ke baare mein. Isliye main confident thi ki yeh kaam karega, lekin thoda aur clarity dena chahiye tha ki onboarding kitni der lega. Training ke baad process easy ho gaya, par jo mere doubts the wo shayad onboarding document mein clearly cover nahi the. Overall, experience achha tha, bas initial transparency thodi kam thi.