Pre-purchase mein thoda unexpected delays the
Jab main WFHI ke software aur services ko lene ke baare mein soch raha tha, toh mujhe laga tha ki sales aur pre-purchase process smooth hoga par thoda waqt lag gaya. Sabse pehle toh, mujhe baar baar same cheezein batani pad rahi thi multiple calls ke dauran, jo thoda frustrate karta tha. Mujhe delay laga response mila sales team se, khaaskar jab questions hote the regarding database compatibility and call tools ke features. Lekin ek acchi baat yeh thi ki unka onboarding aur invoicing process baad mein fairly simple tha, jisme jyada waiting nahi hua. Pehle toh mera maan tha ki sales process smooth aur fast hoga, par wo zyada smooth nahi tha, is wajah se maine thoda rethink kiya. Fir bhi, jab system chalana shuru kiya toh software theek-thaak laga aur training material bhi helpful tha. Overall, pre-purchase experience mein repetition aur thodi slow communication thi, par baaki cheezein work flow ke liye theek thi. Yeh experience mujhe pata chal gaya ke sales aur onboarding ke beech mein thoda difference hota hai.