pre-purchase mein step ka ek part thoda ajeeb laga
Main soch rahi thi ki sales aur pre-purchase process ekdum smooth hoga, sab steps bilkul logically arranged honge, par thoda alag experience mila. Jaisey sign-up ke baad immediate product walkthrough jo dikhayi deta hai, wo theek tha, par ek step mein mujhe laga ki thoda zyada info milni chahiye thi, woh step tha jab database feature explain kar rahe the. Us part mein sequence thoda confuse kar raha tha, matlab start se thoda backward lag raha tha. Overall communication achhi thi, par yeh chhota mismatch mera dhyaan khinch raha tha. Aur haan, calling tools aur dialer initiate karne mein zyada time waste nahi hua, training achhi thi wahan. Mujhe laga agar yeh ek step thoda clear aur properly placed hota, toh process aur zyada smooth lagta. Baki sab toh logically fit tha aur telephonic support bhi accha tha jab mujhe thoda extra help chahiye thi.