Pre-purchase mein jyada wait karna padha
Mujhe jo sabse zyada pause dena pada woh tha sales aur pre-purchase team ki response timing. Jab main product ke baare mein initial queries pooch rahi thi, toh mujhe lag raha tha ki jawab thoda slow aa rahe hain. Kuch details ke liye maine baar baar contact kiya, par clear aur prompt information milna easy nahi tha. Shayad wo log busy the, ya process thoda complex tha, mujhe pata nahi. Lekin asli problem yeh thi ki jitni jaldi mujhe clarity chahiye thi, woh nahi mili thi. Onboarding process mein shuruat toh promising lagi, magar jab pre-purchase ke samay itna delay hota hai, toh thoda disappointment hota hai. Fir bhi main yeh nahi kahungi ki log bilkul hi uncaring the kyunki support team ne end mein jo details di thi, wo theek thi aur samajh mein aane wali thi. Lekin timing thoda better ho sakta tha. Agar response times improve ho jaate, toh customer experience kaafi smooth hota. Overall, thoda patience rakhna pada mujhe is step mein.