Pre-purchase mein jo surprise tha, wo support ka slow response
Yaar, jab maine first time baat ki thi sales team se, toh mujhe lag raha tha ki sab bahut smooth hoga. Signing up aur invoicing mein chhota jhanjhat tha, lekin woh toh manageable tha. Par ek cheez jisne mujhe thoda shock diya, wo tha support ki response time. Pehle socha tha ki jab bhi koi dikkat hogi toh help jaldi milegi, par yeh baat thik nahi thi. Training sessions mein jo wait hua, wo samajh mein aata hai, par jab queries submit ki toh reply aane mein kaafi der lagti thi. Shayad ye issue sirf mere experience se ho, par main definitely next time support quality check karungi before main fir se invest karun. Software features aur dialer theek the, bas jo point surprise kar gaya wo tha sales ke baad communication aur help kaafi slow thi jo mujhe aisa lagta hai improve karna chahiye. Toh haan, mujhe lagta hai next purchase mein main thoda aur prepared rahungi aur poochne se peeche nahi hatungi. Overall, ek mixed experience tha, but better ho sakta hai.