Pre-purchase marketing didn’t match reality
Before trying this WFHI software, I had used other tools that promised similar features for remote workflow management. Compared to those, I felt this software’s onboarding process was actually quite detailed, which is good. However, the sales pitch made it seem like the dialer and calling tools would be quite intuitive, but that didn't quite hold up. I found them somewhat clunky and not as responsive as the ones I was used to. The database feature was fine, though nothing exceptional, and automatic updates sometimes caused unexpected restarts of the app which disrupted my workflow. The sign-up and invoicing procedures were straightforward, which I can appreciate, but the telephonic support was slow to respond when I had questions. So, while I can say the onboarding flow did have some merits, overall the product didn't meet my expectations as compared to previous software I tried, primarily because of the dialer experience and inconsistent support.