Pre-purchase labels were confusing, that much worked
Honestly, I was pretty tired by the time I went through the sales material and pre-purchase information because some of the wording didn’t sit right with me. It seemed like the labels for different software features and training modules overlapped or weren’t clear on what exactly was included at first glance. On the bright side, the user interface was consistent once I finally started the sign-up process, so I could work through invoicing without additional confusion. Still, I felt like I had to ask for clarification a few times because some of the product descriptions didn’t line up with what I thought I was buying. The overall flow between the promise of automatic updates and actual ongoing support wasn’t explained well, which added to my hesitation during the decision-making phase. It felt like going over the same questions about the same features repeatedly, and while support was polite, it didn’t feel like I got the clear information I needed to be confident. In the end, I can say the payment process itself was handled pretty smoothly, but leading up to it, the unclear language made me wonder if this was really the right software for me. I’m not sure I’d recommend this to someone who needs clear upfront explanations since that’s where it faltered the most.