Pre-purchase ke dauran payment information clear nahi thi
Jab main software subscribe karne ki soch rahi thi, toh sales aur pre-purchase process thoda complicated laga. Sabse achhi baat ye thi ki sign-up ka flow kaafi simple tha aur initially invoice milna time par hua, jisse ek trust bana. Lekin jab mujhe kuch aur details chahiye thi jaise database features ki customization options aur dialer ki compatibility, toh support se clarity nahi mili jese chahiye thi. Kuch queries main baar-baar explain karni pad rahi thi, aur shayad main khud bhi hesitate kar rahi thi poochne mein. Payment process ko lekar bhi kuch confusion tha, kyunki automatic updates ko kab active kar dena hai, ye clear instructions nahi mile. Mujhe lagta hai aapko thoda aur proactive ban na chahiye tha, taaki buying decision aur smoothly ho sakti thi. Lekin haan, agar baat karein onboarding ke baad ke training modules ki, toh wahan jo practical approach follow ki gayi, usme kaafi help mili. Overall, mujhe lagta hai ki agar sales aur pre-purchase communication thodi zyada transparent hoti, toh ye experience perfect ho sakta tha.