Pre-purchase ka jo step tha usme thoda mismatch tha
Sales aur pre-purchase process mein sabse zyada mujhe woh laga ki steps thode confusing the, matlab thoda out of order aise. Sabse pehle basic demo aur software features ke baare mein information milti hai, jo kaafi helpful tha. Lekin fir sign-up ke process mein kuch steps aise the jo thoda logically nahi fit hote. Invoicing aur payment ke details samajhne ke liye bataya jaata hai late stage mein, jab thoda pehle introduce kar diya hota outlined process mein toh maintain karna easy hota sab kuch. Training sessions aur onboarding flow thoda better arrange kiye ja sakte hain. Support team theek thi, lekin jab steps ko follow karte hain toh kabhi lagta tha ki ek jagah rukna padta aur phir agli jagah shift hona padta, jo time consuming tha. Mujhe lagta hai agar wo billing aur invoicing ke steps pehle clear hote, toh poora experience thoda aur seamless raha hota. Jo part mere ko sabse alag laga, wo yeh tha ki payments aur sign-up ke markings thoda spread out the and unify karne ki zarurat thi.