Pre-purchase information mein clarity nahi thi
Main generally sales aur pre-purchase phase mein hoon, aur mujhe laga setup process ke baare mein jyada clarity nahi di gayi thi. Jo jo information mili, usme ye clear nahi tha ki kitna kaam ek baar karna hoga aur kitna ongoing basis par manage karna padega. Sign-up ka flow toh fine tha, aur invoice aur payment process bhi transparent lage, lekin pehle steps mein software aur training ki expectations mujhe samajh nahi aayi. Sales team ne mujhe bohot briefly bataya ki training useful hai, par usme kitne alag modules hain aur unka duration kya hai, ye clear nahi tha. Telephonic support timing aur availability ke baare mein bhi poori jankari nahi di gayi. Dialer aur calling tools ka setup kaise hota hai, yeh samajhne mein mujhe khud research karni padi. Database feature ka integration aur automatic updates ka impact mujhe pata nahi chala pre-purchase phase mein. Itna unclear experience hone ki wajah se mujhe lagta hai ki inki sales aur onboarding process ko aur informativ aur formal banana chahiye, takki naya customer sahi expectation set kar sake.