Pre-purchase info was missing key details
I found the whole process of getting started with the WFHI software very frustrating because I was unclear on the exact steps required before I could use the tools. There seemed to be insufficient pre-purchase details explaining how long initial setup and training would take. I expected a faster onboarding flow but ended up waiting and trying to figure out steps on my own. The sign-up interface was okay, but the absence of clear guidance left me confused for multiple days. No part of the dialer or database feature worked as expected without extended effort, and I struggled to connect effectively with telephonic support to get answers quickly. The automatic updates sometimes disrupted what I was trying to do, adding to the frustration. Overall, I feel that the product lacked the clear, upfront explanations necessary to start smoothly, which led to a disappointing experience during the critical early days of use.