pre-purchase info was confusing, but sign-up was smooth
I was trying to figure out all the details before buying, but honestly the sales info was all over the place. First, the website didn’t really explain how the database or dialer worked, which made me hesitate. Then when I tried to ask questions, the responses were kind of generic and not very helpful, so I felt stuck. However, once I finally signed up, the actual software behaved fine and signing up was easy, invoicing was clear and the automatic updates worked well without me having to do much. So the one thing that did go well was the smooth sign-up and billing side of things after all the confusion earlier. Overall, I wish the pre-purchase communication had been clearer because it definitely made me second guess whether I should get the training or software.