Pre-purchase info missing key details I hoped for
I found the pre-purchase sales process to be somewhat lacking in several key areas. While the initial sign up and invoicing followed a reasonable flow, much of the information about how the software and training programs truly work had to be figured out by myself. No detailed insights were readily available on how the dialer and database would integrate with my specific remote workflow. Support was reachable but didn’t offer a proactive approach to my questions, forcing me to navigate the onboarding largely without detailed guidance. The training modules did provide some clarity, but again I had to take the initiative. I feel the sales communications could significantly benefit from a more comprehensive overview of what a customer should expect from start to finish. This would help set clearer expectations and reduce the effort needed for a customer to understand the entire process. Overall, while I value some aspects of the process, the lack of fully informative pre-purchase details made me cautious and required more of my own work than I anticipated.