Pre-purchase info lacked some critical details
Before committing to WFHI’s software and training, I went through their sales process fairly carefully. The initial presentation matched my expectations regarding the software features and the training schedule. Signing up was straightforward, and the invoicing was handled professionally. However, as I navigated the early stages, I found that some details were missing from what was initially described—especially around the database’s integration speed and the availability of support during off-business hours. The call tools worked well but required some troubleshooting which wasn’t fully anticipated from the pre-purchase information. While the overall flow from inquiry to software access functioned as expected, the inconsistency between promises made and the actual service delivery left me with a feeling that not all operational realities were communicated upfront. A clearer depiction of these aspects earlier would have been appreciated.