Pre-purchase info clear, but ongoing support needs work
When I was exploring WFHI prior to buying their software and training package, I found that the pre-purchase information was pretty detailed and easy to understand, which I appreciated. The sign-up and invoicing process was also straightforward compared to other platforms I looked into, which made the initial step hassle-free. However, once I started using the dialer and database features, I noticed that the telephonic support wasn't as prompt as I would have liked. There were times when I was put on hold or had to repeat my issues because the first-level agent didn’t fully grasp my problem. It wasn’t a total deal-breaker, but it did cause some frustration. On the positive side, the software itself was well integrated with the updates coming automatically, so I didn't have to manage versions manually. The training was helpful but felt a bit generic compared to what I had used previously. Overall, the initial sales and invoicing met my expectations but the after-sales support left something to be desired.