Pre-purchase hui complicated, kaafi kaam khud se karna pada
Pre-purchase phase se lekar sign-up tak mujhe WFHI platform par kaafi cheezein khud samajhni padi. Pehle toh sales ke time boilerplate instructions diye gaye, par use case-specific guidance nahi mili. Training material bhi partially useful tha, lekin usme important workflow integrations par details chhodi gayi thi, jise main pehle nahi samajh payi. Database setup aur calling tools ko configure karne mein kast hua, kyunki kisi ne stepwise walkthrough nahi diya. Sign-up aur payment ke steps theek the, lekin mujhe invoices samajhne mein musibat hui because it was not immediately obvious ki wo kis cycle ke liye hain. Overall mujhe lagta hai ki agar basic FAQs aur personalized onboarding hoti, toh main jaldi ready ho jati, lekin is tarah mujhe apni taraf se zyada kaam karna pada. Sirf ye achha laga ki telephonic support accessible tha jab main phas gayi thi, baki tamasha main khud hi nipat rahi thi.