Pre-purchase help felt like a solid effort
Looking back at the sales and pre-purchase interactions I had, I’d say it was quite an effort on both sides to get my questions answered thoroughly. The team was patient, and they explained things around the calling tools and database features with good clarity, which took a bit of time but was worth it. It wasn’t a quick decision for me because I wanted to understand how the software's onboarding and ongoing automatic updates would impact my work. Though I managed most of the sign-up on my own, the payment and invoicing discussions needed some assistance, which was handled smoothly. In hindsight, reaching out again in the future for similar support won’t be a problem because the effort now proved it’s a useful service. Overall, I’m cautious but pleased with how it went.