4 out of 54 of 5Verified purchaseSales and pre-purchase
Pre-purchase handling of support hours left an impression
During the sales and pre-purchase stage, I found that the alignment of support availability with my working hours was handled competently but not without drawbacks. The representatives were courteous and provided clarity about how telephonic support and training schedules would fit around different time zones. Yet, there were moments when the offered time slots did not fully cover the hours I actually work, leading to some inconvenience in accessing live assistance. I appreciate their transparent communication about these limitations and the effort to accommodate as much as possible. This experience highlighted a key strength in their process while also making clear that flexibility still has limits depending on user time preferences.