Pre-purchase handled well, but post-sale issues were disappointing

Pre-purchase handled well, but post-sale issues were disappointing

During the sales process, the staff provided clear information and patiently answered my questions, which I appreciated. However, once I completed sign-up and started using the software, many promised features failed to meet expectations. The dialer wouldn’t integrate properly with my contact database, and the automatic updates seemed to break functionality periodically. When I tried reaching support, the response was delayed and unhelpful. This contrast between pre-purchase smoothness and post-sale frustration left me disappointed. The onboarding was less streamlined than I was led to think, and I struggled to get basic calling tools operational. The experience made it difficult to recommend based on my time using the product alone.