Pre-purchase guidance took longer than expected
The process of engaging with WFHI before purchase took an unexpectedly long time, which was a bit frustrating. Although the initial sales communication was polite and informative, I found myself needing to reach out multiple times for clarifications, which slowed down my decision-making. I appreciated that the team was patient during these interactions, but the overall back-and-forth felt more drawn out than I had anticipated. On the positive side, the explanations provided helped me understand the software capabilities better, so I felt more confident about what I was signing up for. However, this thoroughness came at the cost of efficiency. When it came to signing up and invoicing, the process itself was smooth and fairly quick, which was a relief after the prolonged sales cycle. If I need to renew or buy more training later, I will likely seek help again given the details involved, though I hope the response time is faster next time. Overall, a mixed experience: informative but more time-consuming than ideal.