Pre-purchase guidance left me uncertain and hesitant
The sales process before purchase was not as helpful as I had hoped, which made me doubtful about seeking assistance next time. While the initial description of the software and training was decent, the information I received lacked clarity on how the onboarding actually proceeds and what to expect from the support service. I found myself needing to ask quite a few questions just to confirm basic details about licence management and the invoicing system. This prolonged back and forth was frustrating and took away from my confidence in the procedure. However, I will grant that the sign-up interface itself was relatively easy to navigate once I made the decision. Still, the support during the sales phase did not meet my expectations, and it makes me think twice before returning for future help without clearer upfront communication. I hope improvements come in this area to create a smoother start for new users.