Pre-purchase felt slow but day-to-day use is solid
Before buying the software, I was expecting the whole process to be as quick and smooth as the training sessions sounded, but it was a bit slower than I hoped. Signing up and getting the invoicing set up took more time than initially presented, and a few support calls were necessary to clarify some payment and integration details. On the positive side, once past those initial hurdles, day-to-day use has been pretty solid. The call dialer and database tool integrate well into my work, and automatic updates happen without disrupting my workflow. The telephonic support has also been quicker and more helpful than I expected after the opening delays. In sum, while the pre-purchase experience left me a little frustrated, actually using the software and getting things done has been mostly smooth and efficient, balancing out the initial bumps pretty well so far.