Pre-purchase explanations were mostly unclear except for the software features
I found that the pre-purchase communication left me with several uncertainties, particularly about the payment and subscription details. The sales explanations were quite generic and did not clarify many important aspects I wanted to understand before committing. However, I must acknowledge that the information about the software’s core features was conveyed clearly and professionally, which stood out as a positive point. Unfortunately, this clear explanation did not extend to other critical areas like invoicing or ongoing support. Overall, I felt the process was not as transparent as I would have liked, which made me hesitant at times. Therefore, while I appreciated the functional clarity about the product itself, I found the rest of the communication rather lacking in detail, which negatively impacted my confidence in the purchase process.