Pre-purchase explanation was mostly clear except one thing
The sales process with WFHI was generally clear, and I appreciated the detailed explanation about how the training and software would integrate into my remote work setup. The staff took time to answer my questions about using the dialer and database features, which helped me feel confident before buying. That said, I did have a small reservation about how invoicing and automatic updates would play out long term; they mentioned the updates would be seamless, but I wasn’t completely sure about how that would affect ongoing work. Still, I found the onboarding instructions quite straightforward and the demo sessions useful. The sign-up and payment process was smooth, with clear invoices sent promptly after each stage. Overall, while most aspects were well explained, I wished they had spent a little more time clarifying the update cycle and its impact on daily workflows to fully set correct expectations.