Pre-purchase explanation mein sirf ek cheez thi jo achhi lagi
Jab main sign-up process ke bare mein pooch raha tha, toh shuruaat mein sab kuch thoda confusing laga. Mujhe clearly samajh nahi aaya ki software ki kaunse features included hain aur training kis extent tak hogi. Sales wale jo initial calls aur emails mein details de rahe thay, unka flow consistent nahi tha, aur kai baar mujhe dobara same sawal karne pade features ke bare mein. Invoice process thoda thorough tha, jo fair hai, lekin mujhe lagta hai ki pricing aur payment terms ko thoda aur transparent banaya ja sakta tha. Ek achhi baat yeh thi ki jab finally support team ne mujhe contact kiya, toh unka response kaafi prompt tha, aur unhone saare doubts ko dhang se clear kar diya. Bas sales phase mein clarity ki kami ne thoda confusion create kiya, warna baaki sab theek tha.