Pre-purchase experience thoda unclear tha
Maine jab product ke baare mein pehle research kiya toh mujhe laga ki details thodi unclear hain, jiska matlab tha ki mujhe kaafi cheeze khud se samajhni padi. Website pe pricing aur subscription details theek-thaak the, par baaki features ke baare mein comprehensive explanation nahi mila. Sales team se baat karna possible tha par unhone hamesha direct answer nahi diya jisse frustration hua. Dusri taraf, system ke demos available the jo ache lagte hain, par unme bhi complete practical experience nahi milta tha. Matlab, mujhe lagta hai ki agar poora workflow pehle dikhaya jaye toh customer ke liye decision lena easy hota. Overall feeling yeh thi ki thoda zyada work karna pada information gather karne mein instead of straightforward experience. Itna hi nahi, sign-up and payment terms bhi thoda complex lag rahe the bina proper help ke. Toh pre-purchase jo journey thi, woh mix thi jahan kuch achhi baatein thin par overall thoda confusing feel hua mujhe.