Pre-purchase experience thoda confusing sa tha
Sales process ki baat karun toh mujhe lagta hai maine kaafi cheezen khud hi figure out karni padhi. Jo initial information thi, wo generally basic thi aur detailed samajh nahi aaya tha ki software ka daily usage kaisa hoga. Sign-up ke time par bhi kaafi queries thi jaise ki dialer kaise setup hoga aur training schedules kya hain, par unka koi clear pre-purchase walkthrough nahi mila. Mujhe lagta hai ki main training modules aur onboarding ke baare mein sales se zyada clarity lene ki koshish kar raha tha, lekin zyada tar cheezein mujhe khud se explore karni padin. Payment process samajhne mein thoda sa time laga, kyunki automatic updates ke baad mujhe manually verify karna pada ki sab kuch sahi hua bhi hai ya nahi. Mujhe lagta hai agar sales team thoda aur proactive hoti aur step-by-step guidance deti toh yeh puri cheezein itni confusing nahi hoti. Bas itna feel hua ki main thoda akele hi sab kuch arrange kar raha tha without much guidance from their side.