Pre-purchase experience required some effort to figure out
Initially, I found the sales and pre-purchase process somewhat mixed in clarity. The ordering of steps seemed sensible overall, but there were moments when I felt the transition from sign-up to invoicing could have been smoother. While the initial software walkthrough and demo sessions helped, the payment interface left me double-checking if I'd completed the right step. It required a bit more attention than expected, which wasn’t an issue if I had time, but could be confusing for someone busy. Then, the documentation on features was clear enough to understand the database and calling tools. However, the dialer setup took longer than I wanted as I needed to wait for updates to complete, which interrupted my workflow. This wasn't explicitly mentioned beforehand, so I was a bit caught off guard. On the plus side, the support staff were reachable during my queries and clarified matters patiently. In summary, the process demanded a reasonable effort from me, with some steps straightforward and others needing patience, but I managed to get through with balanced expectations.