Before purchasing, I expected the software and training package to provide a more guided and hands-o

Before purchasing, I expected the software and training package to provide a more guided and hands-o

Before purchasing, I expected the software and training package to provide a more guided and hands-on onboarding experience based on the sales materials. However, once I signed up and started using it, I was surprised by how much of the setup and learning I had to do independently. The training sessions were limited and felt generic at times, not tailored enough to the specific workflow I wanted to establish. Sales presentations had implied more immediate support and smoother integration of calling tools and database features, but that wasn’t quite my experience. Additionally, the sign-up process seemed clear, but invoicing felt a bit complicated to track as automatic updates sometimes altered features unexpectedly. The pre-purchase descriptions didn’t fully prepare me for these aspects, which led to some frustration. I had hoped for a more cohesive and transparent path from sign-up to full operation, which unfortunately didn’t happen as I thought it would.