Before signing up, I expected the software and accompanying training to be much more straightforward

Before signing up, I expected the software and accompanying training to be much more straightforward

Before signing up, I expected the software and accompanying training to be much more straightforward and tailored to my working hours. Instead, the onboarding felt more cumbersome than I anticipated, requiring more time than I was willing to invest. The dialer and database features weren’t as intuitive as promised, making daily workflow integration harder than I expected. Also, the payment process felt more complex than what I had initially understood from the sales materials. These surprises detracted from the overall experience and led to some dissatisfaction. In hindsight, clearer upfront information would have helped align my expectations better with what was delivered. It’s important to know that the service, while technically sound, didn’t match the smoothness I had assumed at the start. That gap was the biggest surprise I'd point out to others considering it. So, my impression after going through this is that it might not suit those who expect an easy and quick-to-start solution based on initial sales talks.