Pre-purchase discussion clear but lacked confidence building
During the pre-purchase conversations, I found that the sales representatives were quite helpful in explaining the features and functionalities of the WFHI software. They gave me a general idea about the onboarding process and what to expect regarding support and updates. However, despite this information, I did not feel fully confident about how smoothly things would proceed after I signed up. The details about the exact payment processes and the responsiveness of support weren't as clear as I would have liked, which left some uncertainty. I appreciated their readiness to answer my questions, although some of the responses felt a bit rehearsed or vague, which made me hesitate. On the positive side, the clarity in explaining the training modules and software's core features reassured me somewhat. Balancing these impressions, I think the sales team did well on the technical explanations but fell short in providing the full assurance I needed before purchase. Overall, while my decision was cautiously positive, I was left wanting a bit more transparency on the procedural side.