Pre-purchase details lacked some clarity but overall okay
Before deciding to buy their software and training, I did try to find as much information as possible on my own. The website and marketing materials explained the main features—calling tools, database management, automatic updates—but I found that a lot of the finer operational details were missing. For instance, I had to figure out how the invoicing cycle worked and the specifics of payment options by navigating through user forums rather than official documentation. That said, the sign-up process itself was smooth once I got started, and the onboarding training sessions were decent in covering the essentials. However, I felt they could have been more comprehensive about what happens when you encounter common problems, like database syncing or dialer hiccups, so I wasn’t fully prepared without researching externally. The support available by phone was helpful when needed but not especially proactive. In weighing what I got to what I expected, this missing info was a definite gap. Still, the software worked well for my remote workflows after some setup. I just wish the sales team had been more upfront with thorough details at the start to avoid guessing.