Pre-purchase details clear, next help might be needed
The information I got during the sales process had positives and negatives. Signing up was easy enough, and their website laid out the training options clearly, which helped me choose. The database feature descriptions were detailed enough for me to understand how it could fit my workflow. However, I found some of the details about the dialer and calling tools a bit vague before buying, which left me unsure if it would match exactly what I wanted. The onboarding flow was friendly, but I had to reach out to support to clarify some steps that weren't obvious. So while I appreciate the help I did get, I expect I’ll need to contact support again when I move to more advanced features. The invoicing process went smoothly, which was a relief. Overall, it was a mixture of helpful explanation and some cloudy spots, so next time I’d definitely want to have more direct guidance on the tech specifics before starting.