Pre-purchase communication was clear but payment glitch caused delay
You did a good job explaining the features of the software before I signed up, which helped set realistic expectations. However, when I tried to complete the payment, the invoicing system had a glitch that delayed confirmation. I appreciate that your team responded quickly over the phone to clarify what was happening, but the initial problem was inconvenient. The sign-up process itself was smooth and the training materials were ready on time, so that part worked well. I think your sales and pre-purchase communication helped me feel informed, but there’s room for improvement around handling technical issues with payments. Hopefully this will be smoother for others going forward, as the overall service has potential. I’m glad to have received telephonic support when I faced the payment snag, which was reassuring.