Pre-purchase clarity was a problem
Reflecting on my experience, I found the sales and pre-purchase process quite frustrating because I had to figure out much of it on my own. The documentation and guidance available before signing up were limited, which left me uncertain about what exactly was included in the software package. The onboarding material didn't provide enough detail about the calling tools or the database features either, so I was basically piecing things together from trial and error. However, I will admit that the invoicing and payment process went smoothly with clear instructions and prompt billing updates, which was a relief. Despite this small positive, the overall effort to understand the product beforehand was too high, making the initial experience unnecessarily cumbersome.