Pre-purchase clarity took a reasonable amount of time
The pre-purchase experience with WFHI was matter-of-fact. I spent several days going over the details provided in the sales process to understand the software and its training offerings. The information about the sign-up and invoicing process was laid out clearly, though it required going back and forth a few times to settle on all necessary points about using the dialer and database features. The explanations regarding automatic updates and ongoing support were straightforward but not delivered all at once. It was clear enough to get a grasp on the components involved without confusion. The time it took to be fully informed felt appropriate given the complexity of integrating remote workflow software into existing routines. I did not feel rushed but neither was the process excessively drawn out. While this is not a very exciting part of adopting WFHI products, I found the clarity helpful before making any commitments.