Pre-purchase clarity had some unexpected gaps
Thinking back to when I was considering the WFHI software and training, I found the initial explanations somewhat clear but also surprisingly confusing in parts. I mean, I expected a straightforward breakdown of what the subscription includes but there were elements I hadn’t fully understood until after signing up, like how the dialer integrates with the database or how the automatic updates would be handled. The sales process did cover basics well but I was unsure about the priority assistance availability and its hours until I experienced it myself. So, I was caught between feeling confident because of the fairly detailed training videos and paperwork, and a bit uncertain because some of the finer points were glossed over or left vague. I suppose it’s partly because I tried to figure how the workflow would really fit my daily tasks before all the onboardings were done. In summary, the sales explanations were decent but left me surprised about a few workflow details that only became clear later on during implementation.